Shopping Basics
Yes. DM Trade is a registered company based in the United States, located at
100 Pearl Street, 14th Floor, Hartford, Connecticut, 06103, USA.
We have solid experience in the global fabric trade and work with trusted textile manufacturers and suppliers worldwide.
Our online store, store.dmtrade.us, makes these fabrics available to individual customers and businesses alike — with no minimum order requirements.
Yes. Our website uses SSL encryption and secure infrastructure to protect your personal information and transactions.
All payments are processed through trusted, PCI-compliant third-party payment providers.
We do not store your credit card details on our servers.
Payments
We accept secure online payments using major credit and debit cards, as well as other payment methods available at checkout, including Apple Pay and Google Pay (where supported).
All available payment options will be displayed during checkout.
Yes. Once your payment is successfully processed, you will receive an order confirmation email with payment and order details.
If you do not receive a confirmation, please check your spam folder or contact us at
support@store.dmtrade.us.
Shipping & Returns
Once your order leaves our warehouse, you’ll receive a shipping confirmation email with a tracking number.
You can use this number to check the real-time status of your shipment directly on the carrier’s website.
Delivery to PO boxes depends on the selected shipping carrier and destination.
Some carriers do not support PO box delivery. If you’re unsure, please contact us before placing your order.
Yes. You can enter a different billing and shipping address during checkout without any issue.
If there’s an issue with your order, please contact us at
support@store.dmtrade.us within 7 days of delivery.
Include your order number and a brief description of the issue so we can assist you as quickly as possible.
To request a return, please email us at
returns@store.dmtrade.us within 30 days of delivery.
Our team will provide return instructions and confirm whether your item is eligible.
For full details, please refer to our Return & Refund Policy.