Effective Date: 01.04.2025
This Shipping Policy applies to all purchases made through store.dmtrade.us.
1. Shipping Availability
We ship worldwide, including the United States, Europe, and other international destinations.
Shipping costs are calculated at checkout based on your location, order weight, and selected delivery method.
All applicable shipping fees are displayed at checkout and must be accepted before completing your purchase.
2. Order Processing & Delivery Times
Orders are typically processed and shipped within 24–72 business hours (Monday–Friday).
Estimated delivery times depend on the selected shipping method and destination:
- Standard Shipping: 3–10 business days (varies by region)
- Expedited Shipping: As shown at checkout
Please note:
- Delivery estimates do not include weekends or U.S. public holidays
- International shipments may require additional time for customs clearance, which is outside our control
3. Shipping Options & Rates
Standard / Flat-Rate Shipping
Orders may qualify for standard or flat-rate shipping depending on destination and order value.
Estimated delivery time: 5–10 business days.
Free Promotional Shipping
From time to time, we may offer free standard shipping to select regions.
Estimated delivery time: 7–10 business days.
Guaranteed delivery dates do not apply.
Sample Orders
Sample orders are processed within 1–2 business days.
Samples may be shipped using economy or standard carriers.
Tracking may not be available for small or lightweight sample shipments unless an expedited option is selected.
Expedited & Express Shipping
Expedited shipping options are available at checkout.
Carrier-provided delivery estimates apply. Delays caused by the carrier are outside our control and are non-refundable.
4. Holidays & Weather Delays
National holidays, extreme weather, natural events, or customs inspections may affect delivery times.
DM Trade is not responsible for delays caused by factors beyond our control.
5. International Shipping
We ship internationally using major carriers such as UPS, FedEx, DHL, and local postal services.
Please note:
- Import duties, customs fees, VAT, and other taxes may apply depending on your country
- These charges are not included in product prices or shipping rates
- Customers are responsible for paying all applicable duties and taxes upon delivery
By placing an order, you acknowledge and accept responsibility for any such charges.
For details, please contact your local customs office prior to ordering.
6. Fabric Packaging & Roll Shipping
Depending on fabric type, quantity, and destination, orders may be shipped as:
- Single-fold rolls
- Double-fold rolls
- Folded and boxed shipments
Packaging is selected to ensure product protection and efficient shipping.
While we try to accommodate preferences, specific packaging formats cannot be guaranteed.
By placing an order, you agree to receive items packaged at the discretion of our fulfillment team.
7. Contact Information
If you have questions or need assistance regarding shipping, please contact us:
DM Trade
100 Pearl Street, 14th Floor
Hartford, Connecticut, 06103
USA
Email: support@store.dmtrade.us
Website: store.dmtrade.us